DAMAGED ITEMS

If any damaged items are received, immediately take photos of the package and all contents. Keep all packaging.  Email us these photos with any other pertinent information no more than 24 hours after receipt of your delivery.  Any items that have been used or are not in their original condition may not be returned.  

You can email your photos/info to Raspberryroach@gmail.com  

 

If your item arrived damaged Contact customer service immediately and we will be happy to personally assist you.

 

Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.

You can always contact us for any questions at raspberryroach@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raspberryroach@gmail.com.